What are your refund or return policies for items purchased during a giveaway?
Assuming the product is not defective, and you purchased your product(s) during a giveaway*, and you want to return it for your money back there are three options: (remember though that after the giveaway ends, this option is limited.)
- Keep Your Item: You can choose to keep your item and you keep your entries in the giveaway.
- Mail us Back the Item for Store Credit**: We will give you store credit for the value of your order and your entries still stay in the current giveaway. Any money you spend in the future with the store credit above the total amount that the credit is worth, you will get those additional entries. Once we receive your item(s), our support team will contact you with a unique checkout code to use on a future order. This must be done within 60 days of purchase.
- Mail us Back the Item for a Refund**: The item(s) must be in new, sellable condition. We will refund the money on your card and your entries are taken out of the giveaway. Please note, this is only possible if within 30 days of receipt or prior to the giveaway ending, whichever comes first.
Please mail your items to:
1700 Aviara Parkway
PO Box 131628
Carlsbad, CA 92013
*Please note that during our giveaway period we must adhere to special rules for returns/refunds since the amount you paid is directly related to your entries to the giveaway. Because of this we simply cannot accept returns/refunds after the giveaway for items that were purchased during the giveaway. This rule supersedes our 30-day return policy. If everyone returned their orders after we announced the winner, we would have some accounting problems, so it is important that we enforce this policy.
**You will be responsible for payment of return shipping. Please make sure all original packaging is included with the product and that it is undamaged. Include a note in the package stating your original order number and that you would like a refund. When we receive the return, we will issue you the refund assuming the item is undamaged.